Information Analytical Center (IAC) is a government agency that provides IT and analytical services and support for the St. Petersburg city government.

Customer

Information Analytical Center (IAC) is a government agency that provides IT and analytical services and support for the St. Petersburg city government.

Challenge

The main goal of the One Window program (an online service provided by St. Petersburg city government implemented as part of the e-Russia and e-Government programs) is to increase accessibility of various government services (e.g., applying for social security payments). If a citizen needs to obtain certain services, they can access them online, instead of having to physically visit a number of government offices, which has been the case in the past. The One Window service is the online back-office of this multifunctional center, and all the provided state services may also be applied for online.

Solution

After conducting an extensive investigation of the existing (unfinished) application, and performing business analysis, First Line offered the concept and the architecture for the service delivery platform based on the IBM WebSphere SOA stack. Based on the existing government regulations, our team created the Business Process Model, which further produced Service Component Architecture, BPEL processes, Canonical data model, WSDL contracts, manual tasks (TEL) and business rules. Due to the highly specific domain, web services invocation heavily utilizes digital signature technologies and data encryption using CryptoPro JCP. The user interface part is built on top of the WebSphere portal utilizing a number of pre-developed standardized blocks. This highly modular approach ensures that the customer will be able to accommodate future legislation changes utilizing only WebSphere modeling toolset (without involving software developers). First Line’s responsibilities on the project include business analysis, development, testing, technical support, integration with government agencies’ databases, and training for the customer’s employees (test engineers and developers).

Team size: 5
Total effort: 75 person-months

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Client References

I want to express my gratitude for all of your team’s hard work and support over the last few months. Our project is officially live and we could not have done it without your assistance. I especially would like to thank Alex for his extra help this weekend. I understand it was at the last minute and late nights for him. We are very grateful for all that he has done for us.

Senior Project Manager, the US software development company

Your quality of work is exceptional, and your flexible approach has allowed us to build and deploy a large amount of complex functionality in a very short space of time. Kudos to everyone for their professionalism and for delivering results that exceeded our expectations.

CEO, leading social media analytics provider

We have never had a better release that we can think of. And that is all because of your hard and dedicated work. So here is a big THANK YOU to everyone from all of us!

Editor, leading Scandinavian newspaper

For a software vendor like ourselves, picking the right development partner is crucial. First Line’s technical expertise and solid project management, coupled with their proficiency in Agile methodologies, have made them an integral part of our product development group.

VP Product Development, leading enterprise software vendor

Our First Line Team has been doing a great job. All of the guys check in great code, and they have a forward thinking mindset, not a feature-to-feature approach. They are also very open in terms of sharing knowledge, which is critical to running productive distributed teams.

Application Development Director, global marketing company

We've all learned a lot from you, and it is great working with you.

Application Development Director, global marketing company

The First Line team has an excellent process and we can learn from your team and improve.

Product Owner, Strategic Software Consultancy

I would like to thank the First Line development team for their dedication and high level of quality in their work. Despite being thousands of miles apart, we have been able to work quickly, effectively, and intelligently. Your team has been a major part of why we have been successful thus far.

VP Engineering, e-learning startup

First Line is a great technology partner capable of delivering complex, ‘industrial grade’ projects. They have demonstrated strong technical competence and solid understanding of the media and publishing domain. We have also been very impressed by the management team's attention to our needs and commitment to our success.

CEO, leading European digital media company

Your effort is the #1 reason that this project is going so well. I've worked with a lot of teams over the years and there are very few teams that I trust and respect. When you are given a task or feature, I never have to worry whether or not it will be accomplished on time and I never worry about the quality - you always deliver.

Architect, Strategic Software Consultancy

The team we put together in the last half of this year is one of the most productive, skilled and enjoyable I’ve ever worked on. It’s great to see the product brought to life, and I’m proud to work with all you folks.

Senior Architect, Fortune 100 company

The First Line Software team is professional, results driven, and proactive. I know that when we provide requirements for new functionality, they will not only deliver on the scope of what has been asked but will look beyond and give insight into how we can make our product even better. It has been a privilege to work with First Line Software, and I look forward to continuing our partnership in future.

VP, global marketing company
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