The newly-developed software module by First Line Software collects technical data from SITA, saves it to a database, analyzes and converts information into a user-friendly format.

Client

S7 Airlines, a member of the global aviation alliance oneworld.

Project

S7 Airlines made a decision to expand the functionality of the mobile app used by their passengers – with the addition of a personal luggage tracking service that would provide a higher level of service and exceed passenger expectations. The development and implementation was performed by First Line Software. The development of this functionality was based on BagJourney, a leading technology that is being used to help the airline industry meet the requirements of IATA Resolution 753 and more. The project included big data analysis which required a thorough understanding of airport business processes.

“Being advanced means being digital—that's how leading companies all over the world think. We are pleased to apply the experience and knowledge we’ve accumulated during the process of creating many digital solutions for customers from Europe and the US, on a project for a particularly tech-savvy airline in Russia”, said Vladimir Litoshenko, VP Business Development, First Line Software.

Solution

The luggage tracking service is based on the SITA BagJourney system, which operates by transmitting messages to SITA while moving luggage from one checkpoint to another in preparation for departure: at check-in, when loading on the aircraft, upon arrival at transfer points and at the destination airport. The efficiency of BagJourney is based on analysis of a substantial amount of data collected from 400 airports and 500 airlines.

The newly-developed software module by First Line Software collects technical data from SITA, saves it to a database, analyzes and converts information into a user-friendly format.

With the enhanced mobile application, S7 Airlines passengers will know when their suitcase has been inspected and loaded on board. This is especially important for passengers who have connecting flights and check their luggage at the departure airport directly to their final destination.

Project Team

Front-end developer, back-end developer, business analyst, test engineer, project manager

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Client References

I want to express my gratitude for all of your team’s hard work and support over the last few months. Our project is officially live and we could not have done it without your assistance. I especially would like to thank Alex for his extra help this weekend. I understand it was at the last minute and late nights for him. We are very grateful for all that he has done for us.

Senior Project Manager, the US software development company

Your quality of work is exceptional, and your flexible approach has allowed us to build and deploy a large amount of complex functionality in a very short space of time. Kudos to everyone for their professionalism and for delivering results that exceeded our expectations.

CEO, leading social media analytics provider

We have never had a better release that we can think of. And that is all because of your hard and dedicated work. So here is a big THANK YOU to everyone from all of us!

Editor, leading Scandinavian newspaper

For a software vendor like ourselves, picking the right development partner is crucial. First Line’s technical expertise and solid project management, coupled with their proficiency in Agile methodologies, have made them an integral part of our product development group.

VP Product Development, leading enterprise software vendor

Our First Line Team has been doing a great job. All of the guys check in great code, and they have a forward thinking mindset, not a feature-to-feature approach. They are also very open in terms of sharing knowledge, which is critical to running productive distributed teams.

Application Development Director, global marketing company

We've all learned a lot from you, and it is great working with you.

Application Development Director, global marketing company

The First Line team has an excellent process and we can learn from your team and improve.

Product Owner, Strategic Software Consultancy

I would like to thank the First Line development team for their dedication and high level of quality in their work. Despite being thousands of miles apart, we have been able to work quickly, effectively, and intelligently. Your team has been a major part of why we have been successful thus far.

VP Engineering, e-learning startup

First Line is a great technology partner capable of delivering complex, ‘industrial grade’ projects. They have demonstrated strong technical competence and solid understanding of the media and publishing domain. We have also been very impressed by the management team's attention to our needs and commitment to our success.

CEO, leading European digital media company

Your effort is the #1 reason that this project is going so well. I've worked with a lot of teams over the years and there are very few teams that I trust and respect. When you are given a task or feature, I never have to worry whether or not it will be accomplished on time and I never worry about the quality - you always deliver.

Architect, Strategic Software Consultancy

The team we put together in the last half of this year is one of the most productive, skilled and enjoyable I’ve ever worked on. It’s great to see the product brought to life, and I’m proud to work with all you folks.

Senior Architect, Fortune 100 company

The First Line Software team is professional, results driven, and proactive. I know that when we provide requirements for new functionality, they will not only deliver on the scope of what has been asked but will look beyond and give insight into how we can make our product even better. It has been a privilege to work with First Line Software, and I look forward to continuing our partnership in future.

VP, global marketing company
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