ScriptLogic Corporation is a recognized leader in the management, monitoring and support of Windows desktops, servers and networks. ScriptLogic’s award winning solutions benefit 28,000 customers worldwide in the areas of desktop, help desk, active directory, server and network management.

Challenges

Desktop Authority (DA) is ScriptLogic’s flagship product manages over 6.5 million workstations globally. DA is designed to simplify and streamline a broad range of network administration tasks in Windows environments. Using Active Directory technology and group policies, DA automates most tasks related to configuring multiple workstations. DA allows system administrators to seamlessly configure and reboot multiple machines on the network, as well as update their OS’s, desktop and server software, and antivirus packages. The product supports complex environments (e.g. domain forests) and multiple versions of Windows. In order to keep pace with rapidly advancing web technologies, the client made a decision to offer the next version of the product as a web client.

Solution

The First Line team has been supporting ScriptLogic’s R&D for over 5 years. For this project, a new distributed team of almost 30 engineers was assembled to build the new version of product, with ScriptLogic relying on the dedicated Offshore Development Center in St. Petersburg, Russia to supply roughly half of the staff. Our responsibilities included application development, testing, and GUI design and development. Scrum methodology was used for rapid incremental delivery of functionality and continuous active feedback from the customer.

Results

The project is proceeding according to schedule and to the customer’s satisfaction, and beta version of the application was shipped to ScriptLogic’s select customers in Q2 2011. Desktop Authority 9.0 introduces a number of new features, including a high-performance web console, a full anti-malware solution, an updated Web Browser configuration object, including support for Mozilla Firefox, new Validation Logic for virtual environments, and updated objects for configuring Microsoft Outlook and folder redirection. The web version of Desktop Authority is now a multi-user application and has several other advantages over the older version (desktop client), including rich, user experience-driven GUI that was designed with end user input, and better supportability and expandability.

Project statistics

  • Team size: 12
  • Total effort: ~250 person-months

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Client References

I want to express my gratitude for all of your team’s hard work, support and extra help. We are very grateful for all that you have done for us.

Senior Project Manager, a U.S. specialty digital design and web development agency

Your quality of work is exceptional, and your flexible approach has allowed us to build and deploy a large amount of complex functionality in a very short space of time. Kudos to everyone for their professionalism and for delivering results that exceeded our expectations.

CEO, leading social media analytics provider

We have never had a better release that we can think of. And that is all because of your hard and dedicated work. So here is a big THANK YOU to everyone from all of us!

Editor, leading Scandinavian newspaper

For a software vendor like ourselves, picking the right development partner is crucial. First Line’s technical expertise and solid project management, coupled with their proficiency in Agile methodologies, have made them an integral part of our product development group.

VP Product Development, leading enterprise software vendor

Our First Line Team has been doing a great job. All of the guys check in great code, and they have a forward thinking mindset, not a feature-to-feature approach. They are also very open in terms of sharing knowledge, which is critical to running productive distributed teams.

Application Development Director, global marketing company

We've all learned a lot from you, and it is great working with you.

Application Development Director, global marketing company

The First Line team has an excellent process and we can learn from your team and improve.

Product Owner, Strategic Software Consultancy

I would like to thank the First Line development team for their dedication and high level of quality in their work. Despite being thousands of miles apart, we have been able to work quickly, effectively, and intelligently. Your team has been a major part of why we have been successful thus far.

VP Engineering, e-learning startup

First Line is a great technology partner capable of delivering complex, ‘industrial grade’ projects. They have demonstrated strong technical competence and solid understanding of the media and publishing domain. We have also been very impressed by the management team's attention to our needs and commitment to our success.

CEO, leading European digital media company

Your effort is the #1 reason that this project is going so well. I've worked with a lot of teams over the years and there are very few teams that I trust and respect. When you are given a task or feature, I never have to worry whether or not it will be accomplished on time and I never worry about the quality - you always deliver.

Architect, Strategic Software Consultancy

The team we put together in the last half of this year is one of the most productive, skilled and enjoyable I’ve ever worked on. It’s great to see the product brought to life, and I’m proud to work with all you folks.

Senior Architect, Fortune 100 company

The First Line Software team is professional, results driven, and proactive. I know that when we provide requirements for new functionality, they will not only deliver on the scope of what has been asked but will look beyond and give insight into how we can make our product even better. It has been a privilege to work with First Line Software, and I look forward to continuing our partnership in future.

VP, global marketing company
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David Tedford

Vice President

David Tedford has over 20 years of sales experience within the IT/software industry. He excels at sales, business development, channel development, sales cycle management, negotiations, and sales team management.

Vladimir Litoshenko

Senior Vice President

As the head of business development for First Line Software, Vladimir heads up business development in Western Europe and Russia.


Vladimir began his career in IT in 2002, when, as a student of Faculty of Automation of Computer Science of the First Electrotechnical University (ETU “LETI”), he began his work at The Morfizpribor Central Research Institute (CRI). Vladimir joined the StarSoft team (predecessor of First Line Software) in 2004 as a Junior Software Developer. As he gained experience with more and more projects, he was promoted to leadership roles.

Richard Leslie

UK Business Development

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David Fien

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With over 15 years’ experience, his career features a highly successful track record of brokering financially meaningful commercial partnerships in Australia and New Zealand.