Helping Customer Bring Flagship Product to the Market
ScriptLogic Corporation is a recognized leader in the management, monitoring and support of Windows desktops, servers and networks. ScriptLogic’s award winning solutions benefit 28,000 customers worldwide in the areas of desktop, help desk, active directory, server and network management.
Desktop Authority (DA) is ScriptLogic’s flagship product manages over 6.5 million workstations globally. DA is designed to simplify and streamline a broad range of network administration tasks in Windows environments. Using Active Directory technology and group policies, DA automates most tasks related to configuring multiple workstations. DA allows system administrators to seamlessly configure and reboot multiple machines on the network, as well as update their OS’s, desktop and server software, and antivirus packages. The product supports complex environments (e.g. domain forests) and multiple versions of Windows. In order to keep pace with rapidly advancing web technologies, the client made a decision to offer the next version of the product as a web client.
The First Line team has been supporting ScriptLogic’s R&D for over 5 years. For this project, a new distributed team of almost 30 engineers was assembled to build the new version of product, with ScriptLogic relying on the dedicated Offshore Development Center in St. Petersburg, Russia to supply roughly half of the staff. Our responsibilities included application development, testing, and GUI design and development. Scrum methodology was used for rapid incremental delivery of functionality and continuous active feedback from the customer.
The project is proceeding according to schedule and to the customer’s satisfaction, and beta version of the application was shipped to ScriptLogic’s select customers in Q2 2011. Desktop Authority 9.0 introduces a number of new features, including a high-performance web console, a full anti-malware solution, an updated Web Browser configuration object, including support for Mozilla Firefox, new Validation Logic for virtual environments, and updated objects for configuring Microsoft Outlook and folder redirection. The web version of Desktop Authority is now a multi-user application and has several other advantages over the older version (desktop client), including rich, user experience-driven GUI that was designed with end user input, and better supportability and expandability.
- Team size: 12
- Total effort: ~250 person-months
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I want to express my gratitude for all of your team’s hard work and support over the last few months. Our project is officially live and we could not have done it without your assistance. I especially would like to thank Alex for his extra help this weekend. I understand it was at the last minute and late nights for him. We are very grateful for all that he has done for us.Senior Project Manager, the US software development company
Your quality of work is exceptional, and your flexible approach has allowed us to build and deploy a large amount of complex functionality in a very short space of time. Kudos to everyone for their professionalism and for delivering results that exceeded our expectations.CEO, leading social media analytics provider
We have never had a better release that we can think of. And that is all because of your hard and dedicated work. So here is a big THANK YOU to everyone from all of us!Editor, leading Scandinavian newspaper
For a software vendor like ourselves, picking the right development partner is crucial. First Line’s technical expertise and solid project management, coupled with their proficiency in Agile methodologies, have made them an integral part of our product development group.VP Product Development, leading enterprise software vendor
Our First Line Team has been doing a great job. All of the guys check in great code, and they have a forward thinking mindset, not a feature-to-feature approach. They are also very open in terms of sharing knowledge, which is critical to running productive distributed teams.Application Development Director, global marketing company
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