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Helping Customer Bring Flagship Product to the Market

ScriptLogic Corporation is a recognized leader in the management, monitoring and support of Windows desktops, servers and networks. ScriptLogic’s award winning solutions benefit 28,000 customers worldwide in the areas of desktop, help desk, active directory, server and network management.

Challenges

Desktop Authority (DA) is ScriptLogic’s flagship product manages over 6.5 million workstations globally. DA is designed to simplify and streamline a broad range of network administration tasks in Windows environments. Using Active Directory technology and group policies, DA automates most tasks related to configuring multiple workstations. DA allows system administrators to seamlessly configure and reboot multiple machines on the network, as well as update their OS’s, desktop and server software, and antivirus packages. The product supports complex environments (e.g. domain forests) and multiple versions of Windows. In order to keep pace with rapidly advancing web technologies, the client made a decision to offer the next version of the product as a web client.

Solution

The First Line team has been supporting ScriptLogic’s R&D for over 5 years. For this project, a new distributed team of almost 30 engineers was assembled to build the new version of product, with ScriptLogic relying on the dedicated Offshore Development Center in St. Petersburg, Russia to supply roughly half of the staff. Our responsibilities included application development, testing, and GUI design and development. Scrum methodology was used for rapid incremental delivery of functionality and continuous active feedback from the customer.

Results

The project is proceeding according to schedule and to the customer’s satisfaction, and beta version of the application was shipped to ScriptLogic’s select customers in Q2 2011. Desktop Authority 9.0 introduces a number of new features, including a high-performance web console, a full anti-malware solution, an updated Web Browser configuration object, including support for Mozilla Firefox, new Validation Logic for virtual environments, and updated objects for configuring Microsoft Outlook and folder redirection. The web version of Desktop Authority is now a multi-user application and has several other advantages over the older version (desktop client), including rich, user experience-driven GUI that was designed with end user input, and better supportability and expandability.

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About Us

First Line Software is a premier provider of custom software development, technology enablement services and value-add consulting in big data engineering, digitalization, intellectual integration, industrial Internet, and IoT, digital media and marketing, and enterprise content management as well as healthcare IT.

Headquartered in the US, First Line employs 500+ staff globally. First Line team and company culture is centered around subject matter expertise, technical excellence, consulting capabilities and proven methodologies, with a strong focus on Agile and Intellectual Integration.

The company has been recognized with multiple annual rankings and awards by the International Association of Outsourcing Professionals (IAOP), Global Services, CorporateLiveWire, Insights Success and CNews. We were the first to be awarded the Scrum Capability Medallion by Scrum, Inc. Most recently, research firm Gartner included FirstLine in their first ever Market Guide for Technology Integrators (2014) and the Cool Vendor in Applications Services 2015 Report. We are active members in Object Management Group and Industrial Internet Consortium. FLS is also an EPiServer Premium Solutions Partner.