Effective Date: 10.11.2019

This Privacy Policy discloses the privacy practices for First Line Software, Inc. and our website www.firstlinesoftware.com (the "Site"). This Privacy Policy applies solely to information collected by this website, except where stated otherwise. This Privacy Policy sets forth what information we collect and how we handle information we obtain from you when you visit our Site. By using the Site, you are accepting and consenting to the practices described in this policy. If you would like additional information or need clarification, please send an email to privacy@firstlinesoftware.com

Information Collection, Use, and Sharing

Personal information you voluntarily give us

If you sent us your information through an email, “contact us” form, or using any other method, we may collect that information about you in order to respond to any queries which you may have. The type of information we may collect about you may include your name, email address, resume, and IP Address. We will use your information for providing and improving the Site, as well as to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. We may also use your Personal Information to contact you with newsletters, marketing or promotional materials, information about our services, or changes to this Privacy Policy and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by contacting us or following instructions provided in any email we send.

You can also delete any personal Profile you may have established via our Service by emailing us at privacy@firstlinesoftware.com and allow up to five (5) business days for us to process your request.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. We will not sell or rent this information to anyone

Automatically collected anonymous data

When you browse the Site, we collect basic information from your browser (“Log Data”). In doing so, we follow standard industry practice and use common internet technologies, such as cookies and web server logs. This Log Data may include information such as browser type, browser version, language preference, the pages of our Site that you visit, the time and date of each visit, the time spent on those pages and other statistics. We also collect potentially identifying information like Internet Protocol (IP) address. However, we do not link IP addresses to any personally identifiable information.

We collect this information to analyze trends, help diagnose problems with our Site, and to monitor traffic/usage in order to provide better service to our clients and Site visitors.

We also use third-party service providers to provide certain features on our Site. These service providers may collect your IP address and non-personally identifiable or de-identified information about your visits to our Site. Such non-personally identifiable information is anonymous or de-identified and does not reflect your name, address, email address or other personal information; however, your IP address may be collected by such services. These third parties may also use cookies to collect and store information.

By using the Site, you agree to the collection and use of information in accordance with this Policy.

Cookies Policy


Cookies are small text files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website you visit and stored on your computer or mobile device.

Like many sites, we use "cookies" to collect information. By using our website, you agree that we can place these types of cookies on your computer or device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable your browser or device's ability to accept cookies, you will still be able to browse the website, but you may not be able to use some pages of our site or they may be less functional. Other functionality might be broken too.

Which cookies get stored and why

When you use our Site various cookies get stored.

cookie: “tracking_id” - is used to prevent Cross-Site Request Forgery (CSRF)

Certain pages on our Site may set other third party cookies. For example, we may embed content, such as videos, from another site that sets a cookie. While we try to minimize these third party cookies, we can’t always control what cookies this third party content sets.

Third Parties
  • Google Analytics

    uses cookies to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visited in an anonymous form. We use Google Analytics as a third party tracking service, but we don’t use it to track you individually or collect Personal Information. We use Google Analytics to collect information about how our website performs and how our users, in general, navigate through and use our Site. This helps us evaluate our users' use of our Site; compile statistical reports on activity; and improve our content and website performance.

    We will not, nor will we allow any third party to, use the Google Analytics tool to track our users individually; collect any User Personal Information other than IP address; or correlate your IP address with your identity. Google provides further information about its own privacy practices and offers a browser add-on to opt out of Google Analytics tracking.

  • MailChimp

    uses cookies when a user subscribes to a newsletter mailing list.

  • Cloudflare

    uses cookies to identify individual clients behind a shared IP address and apply security settings on a per-client basis. For example, if a visitor is in a coffee shop where there may be several infected machines, but the specific visitor's machine is trusted (for example, because they completed a challenge within your Challenge Passage period), the cookie allows Cloudflare to identify that client and not challenge them again. It does not correspond to any user ID, and does not store any personally identifiable information.

  • Yandex.Metrika

    uses cookies to collect information about how visitors use the Site. It does not contain personal information.

  • Facebook

    uses cookies to deliver relevant advertisement when users are on Facebook or a digital platform powered by Facebook after visiting this Site, and measure and improve its advertisements.


"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third party tracking services. We do not track your online browsing activity on other online services over time and we do not permit third-party services to track your activity on our site beyond our basic Google Analytics tracking. Because we do not share this kind of data with third party services or permit this kind of third party data collection on our Site, for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our visitors to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Changes to This Privacy Policy

This Privacy Policy is effective as of 10.11.2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of our Site after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will place a prominent notice on our Site.


We make every effort to have reasonable security procedures in place to protect the loss, misuse or alteration of information under our control. If you have any questions about the security of our Site, you can contact us.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

Contact Us



Cambridge MA

1 Broadway,
14th Floor,
Cambridge MA 02142

hello@firstlinesoftware.com +1 877-737-7178


San Mateo CA

400 Concar Dr,
San Mateo California

hello@firstlinesoftware.com +1 877-737-7178


The Hague

Louis Couperusplein 2,
4th floor 2514HP,
The Hague

hello@firstlinesoftware.com +31 70 512 1899


Sydney | Brisbane

12 Creek Street,
Brisbane QLD 4000

hello@firstlinesoftware.com +61 2 8111 5900
United Kingdom

United Kingdom


Cowley House,
12 Black Jack Street Cirencester
Gloucestershire, GL7 2AA

hello@firstlinesoftware.com +44 7771 787840
Czech Republic

Czech Republic


Na Hřebenech
II 1718/8,
140 00 Praha 4

hello@firstlinesoftware.com +420 721 537 689
Czech Republic

Czech Republic


Centrum, Šumavská,
Šumavská 416/15,
602 00 Brno

hello@firstlinesoftware.com +420 721 537 689



Narodnog Fronta Bb, Becici

hello@firstlinesoftware.com +382 67 136 640

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