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First Line Software develops luggage tracking service

Abstract

A new digital service for passengers tracks the location of their luggage. The functionality of the service was developed through an agreement with SITA company — a global supplier of IT solutions for aviation.

Global IT company First Line Software has developed a new service on the mobile app of an aviation company, a member airline of the global airline alliance oneworld®. The project was completed by technical experts at the First Line Software development center. The new service expands the functionality of the app and lets passengers track their luggage on the flights.

Program product BagJourney by SITA is the foundation for the service. SITA is a worldwide supplier of IT solutions for airlines and lists Lufthansa, American Airlines, and British Airways among its clients. With this service, a passenger can track and analyze data about luggage movements during a flight. This data is marked as checks in the SITA system. And thanks to it passengers can see the location of their luggage across all major stages of their journey: at check-in while preparing for departure, loading it on the flight, arriving at the transfer points, and at the final destination airport. The service collects data and transforms it into a useful view for the 500,000 users of the mobile app.

The head of the passengers’ experience department commented: “Our passengers often use modern digital services which make their trips more comfortable.  Now with the mobile app, they can see when their bags were inspected and loaded aboard the flight.  We are developing this service which provides real-time tracking for passengers with connecting flights as they follow their baggage from the departure airport to their final destination. I’m sure that passengers will be happy to receive confirmation that their suitcases have been successfully loaded on the flight to their destination.”

“We were pleased to collaborate on the project. S7 Airlines provides useful digital products and services to its passengers. For the development of this luggage tracking solution First Line Software engineers used modern software products and technologies including tools for Big Data analysis.”

Head of development First Line Software

 

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