First Line Software is a premier provider of software engineering, software enablement, and digital transformation services. Headquartered in Cambridge, Massachusetts, the global staff of 400 technical experts serve clients across North America, Europe, Asia, and Australia.
Healthcare staff expresses frustration with the healthcare operations management. Some of the common complaints are:
- Not enough staff to take care of patients, let alone clean the room;
- Labs are hours late;
- Poor food quality;
- Doctor and nurse communication is lacking, with only basics covered and many orders missed;
- Poor imaging quality: MRI machines not functioning or too old;
- Slow ER response in critical conditions;
- High costs of healthcare in general.
If you have excellent operations management, it can help you deal with many of these problems so that you always give patients exceptional care. The perfect solution can eliminate processes that are done by hand, saving you time and money. Having the right tools can also make it easier for staff and clients to communicate, work together better, and eliminate slowdowns in your workflow.
Benefits of Tech-Informed Operations Management:
- Automating recurring tasks: Find tasks that need to be done manually, like calling to confirm patient appointments, and find a way to do them automatically.
- Clear responsibilities: When people know their duties, they know what to do, and the process goes smoothly. Find out your trouble areas and manage expectations to increase employee productivity.
- Happier patients. You can improve your business by collecting and reviewing patient satisfaction and employee engagement data. If patients have to wait too long, you can improve the scheduling and booking process. If employees are working long hours and are unhappy, you can look at ways to manage the schedule better or bring in temporary workers.
- Better Scheduling. Healthcare workers must have the right tools to communicate effectively, track data, and schedule appointments to provide high-quality care.
- Happy Staff is Productive Staff: The many problems that often occur in healthcare operations—such as different data, separate processes, or lousy communication—get in the way of productivity. Healthcare providers and administrators spend too much time trying to find information and making calls and not enough time delivering care. When healthcare operations are strong and use centralized technology, the focus is on caring for patients. This way, doctors, nurses, and other staff can work more efficiently and without interruption.
So How Do You Improve Operations Management?
Here are five main tips for improving healthcare operations management through technology.
Automate Wherever Possible
Automating your processes will save you time and money, so it is worth researching and investing in tools. Automating recurring tasks like scheduling and dispatching will help you better use your resources and make your operations more efficient. When the process is automated, your team can focus on other tasks that help your organization grow.
Enable Better Communication
There must be effective communication among caregivers, patients, and healthcare providers to have better patient outcomes. Without contact, people will forget details, customers will be unhappy, and staff will quit. Traditional methods for sharing information, like phone calls, emails, and text messages, need to be connected and provide the instant access needed to be prepared.
Healthcare businesses need to communicate quickly and easily, and the right technology can help. Create a solution that offers features like automated notifications about schedule changes and built-in communication tools for dealing with issues as they come up.
Stay On Top of Your Game
Many healthcare organizations still use old tools that need to be fixed. As technology becomes common, your employees and customers will expect your business to operate well, and you’ll need to change your operations to meet the needs of today’s patients. Focus on implementing tools that give people quick and easy access to current schedules, secure access to patient information, and can work together with other essential systems.
Integrate with Existing Systems
If your healthcare organization uses different systems for scheduling, payroll, HR, and claims, likely, these systems need to be connected. You would have to keep track of various accurate sources of information, which would take more time and could introduce more mistakes.
To make your business more efficient and able to handle more work, look for tools that work well with your primary systems and support the complete process from start to finish. When all your data is available and accurate in one place, you can provide a smooth experience for customers and employees. You can also use that data to find ways to improve how you do things.
It can be difficult to find a healthy balance between meeting the goals of the organization and maintaining a high level of patient care and customer experience. The goal is to be efficient and use as few resources as possible. Hopefully, these five tips will help you figure out what’s missing and how to structure your workflows in a more efficient way. A good operations management strategy that is based on data and careful planning will result in a better customer experience and increased productivity for any healthcare facility.