Maintenance of Multiple High Performance Websites

Episerver & First Line Software partnership

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Bonnier undertook a strategic initiative to consolidate its 60+ online publications on a single Content Management System (CMS) in order to ensure uniform functionality, minimize maintenance costs, and to streamline online ad delivery and maximize ad revenues.

After starting as a small bookstore and publishing firm in 1804, Bonnier Group grew to become a multi-channel media company with a full range of media in 175 companies across 16 countries. This growth created challenges that, if addressed, would streamline operations and lower costs.

Bonnier set a strategic initiative to consolidate its 60+ online publications on a single Content Management System (CMS) to ensure uniform functionality, minimize maintenance costs, streamline online ad delivery, and maximize ad revenues.

Maintenance of the newly migrated websites running on a single platform presented new challenges. Multiple internal and external teams were continuously delivering websites with added functionality. The sites themselves used numerous custom components that enhanced the capability of the CMS, including SMS modules, sales and marketing systems, outside search service, mobile applications, etc.

Bonnier engaged First Line Software to provide 24x7, 3rd level support for the 25 plus newly migrated websites as they went live, as well as several Bonnier Intranet websites.

First Line worked closely with Bonnier to develop the optimal maintenance and support processes and procedures. First Line’s responsibilities included reproducing defects, estimating severity, and triage and prioritization of maintenance tasks. While working on defect resolution, First Line specialists used innovative and highly effective estimation techniques (such as Scrum Poker and Kanban). First Line resolve defects and delivers new functionality by meeting several quality metrics.

First LIne uses an innovative technique to prevent personnel fatigue in the high-pressure environment. They rotate engineers across delivery and maintenance teams sprint by sprint, which ensures knowledge dissemination and retention across all team members.

First Line created a highly effective maintenance team that provides 3rd level 24x7 support to a broad range of websites. They developed a seamless and transparent process to accommodate several internal and external delivery teams, maintain a high-performing support hotline with the client, and ensure proper knowledge management across several teams.

Team size: 15
Methodology: Scrum, Kanban

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Client References

I want to express my gratitude for all of your team’s hard work, support and extra help. We are very grateful for all that you have done for us.
Senior Project Manager, a U.S. specialty digital design and web development agency

Your quality of work is exceptional, and your flexible approach has allowed us to build and deploy a large amount of complex functionality in a very short space of time. Kudos to everyone for their professionalism and for delivering results that exceeded our expectations.
CEO, leading social media analytics provider

We have never had a better release that we can think of. And that is all because of your hard and dedicated work. So here is a big THANK YOU to everyone from all of us!
Editor, leading Scandinavian newspaper

For a software vendor like ourselves, picking the right development partner is crucial. First Line’s technical expertise and solid project management, coupled with their proficiency in Agile methodologies, have made them an integral part of our product development group.
VP Product Development, leading enterprise software vendor

Our First Line Team has been doing a great job. All of the guys check in great code, and they have a forward thinking mindset, not a feature-to-feature approach. They are also very open in terms of sharing knowledge, which is critical to running productive distributed teams.
Application Development Director, global marketing company

We've all learned a lot from you, and it is great working with you.
Application Development Director, global marketing company

The First Line team has an excellent process and we can learn from your team and improve.
Product Owner, Strategic Software Consultancy

I would like to thank the First Line development team for their dedication and high level of quality in their work. Despite being thousands of miles apart, we have been able to work quickly, effectively, and intelligently. Your team has been a major part of why we have been successful thus far.
VP Engineering, e-learning startup

First Line is a great technology partner capable of delivering complex, ‘industrial grade’ projects. They have demonstrated strong technical competence and solid understanding of the media and publishing domain. We have also been very impressed by the management team's attention to our needs and commitment to our success.
CEO, leading European digital media company

Your effort is the #1 reason that this project is going so well. I've worked with a lot of teams over the years and there are very few teams that I trust and respect. When you are given a task or feature, I never have to worry whether or not it will be accomplished on time and I never worry about the quality - you always deliver.
Architect, Strategic Software Consultancy

The team we put together in the last half of this year is one of the most productive, skilled and enjoyable I’ve ever worked on. It’s great to see the product brought to life, and I’m proud to work with all you folks.
Senior Architect, Fortune 100 company

The First Line Software team is professional, results driven, and proactive. I know that when we provide requirements for new functionality, they will not only deliver on the scope of what has been asked but will look beyond and give insight into how we can make our product even better. It has been a privilege to work with First Line Software, and I look forward to continuing our partnership in future.
VP, global marketing company

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