How We WorkGlobal Delivery, Engagement Models & Pricing

Global delivery: The right shore for you

With engineering and account support resources around the world, we work with our customers to craft the optimal engagement for them that best fits their particular comfort levels and project scenarios. Our global capability provides customers with the optimal combination of onsite and offshore resources to ensure consistent high quality, high value delivery.

Offshore/Nearshore delivery

Under this model, all project activities, from requirements gathering, architecture, analysis and design to coding, testing, bug-fixing, deployment and support, are performed at our offshore/nearshore facilities. Offshore delivery is particularly beneficial in cases where costs and quick ramp-up are critical. The project management function and communication is the responsibility of the offshore Project Managers and or Delivery Director, who execute the project using proven and well-defined process centric templates and metrics. In some scenarios we recommend limited time onsite presence for key offshore personnel for the purposes of onboarding, knowledge transfer, and building trust.

Onsite delivery 

Under the onsite delivery model, First Line places well qualified software skilled professionals on the client's premises to integrate closely with the in-house team for delivering a project.

Hybrid delivery model

This model combines both the onsite and offshore scenarios for maximized efficiency. The roles that are typically well suited for working onsite are program/project manager, architect, business analyst, tech lead, QA lead, or a senior developer. The onsite team will directly interact with the customer’s in-house team for requirements gathering, requirement studies, design and development, while also managing the offshore team, thus achieving around the clock delivery. This model allows for scalability and addresses several important issues, such as establishing personal contact with the team and developing trust, time zone difference, faster turnaround times for immediate feedback on deliverables, etc.

Engagement models

Project Work

Under this model, we contract to perform a specific scope of application development work based on the customer’s requirements. As a full cycle application development service provider, we can support the customer in all stages of the project lifecycle, including technology research and selection, prototyping, development, testing, deployment and support.

This model is typically employed when the customer is looking to address a specific challenge that is limited in scope and/or in time. Another scenario is using the project model for the first engagement with the new provider, before committing to a longer-term, ongoing business relationship.

Dedicated Team, or Dedicated Offshore Development Center (ODC)

This model works best for clients whose strategic objective is to augment their in-house software development organization using an external partner. Building a dedicated ODC fully integrated with the in-house teams is best suited for firms that have a recurring stream of software development work, e.g. software product vendors, and are ready to make a strategic commitment to outsourcing.

Within First Line, ODCs operate with a high degree of autonomy from the rest of the company, with their dedicated physical space, networks, access, security, etc. We take IP protection very seriously, and our ODCs routinely pass stringent security audits by our customers.

The ODC approach offers certain advantages:

  • Knowledge retention, sharing and reuse
  • Shorter learning curve for new team members
  • Higher productivity and shorter time-to-market
  • Increased flexible in resource utilization (ramping teams up and down)

Build-Operate-Transfer (BOT)

As an option under an ODC agreement, we offer clients that are ultimately interested in setting up their own captive offshore/nearshore development operation the possibility of transferring the control over the dedicated ODC, after a predefined period of time and on predefined conditions.

Pricing Models

Different pricing models lend themselves to different circumstances. For example, a fixed-price approach works best in a project where the scope is clearly defined and is unlikely to change during implementation. For projects with more fluid requirements, where the customer has to respond to changing market conditions, Time and Materials (T&M) may be a better fit. ODC agreements usually employ some flavor of T&M pricing as well.

We offer the following pricing models (which can be augmented with additional conditions such as SLAs, Incentive Fees, etc.):

  • Fixed Price
  • Time and Materials (T&M)
  • T&M Not-to-Exceed
  • Cost-Plus
  • Fixed Budget


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