Streamline Support with GenAI Integration
We build integrated GenAI ecosystems that connect alerts, chatbots, ticketing, and analytics for seamless, efficient support operations.
Explore our servicesScale Seamlessly with Flexible Support Options
From dedicated teams to expert consultants, our support models adapt to your needs, helping you scale efficiently while controlling costs.
Explore our support optionsReliable Support, Anytime You Need It
Keep your operations running smoothly with our 24/7 global support. We ensure your applications are always up-to-date, secure, and performing at their best.
Enhance Customer Satisfaction with Proven IT Support
Discover how we helped a single-family rental provider enhance their resident support services, ensuring seamless operations and high customer satisfaction across 50,000+ properties.
Read the case studyIs Your Software Keeping You Up at Night?
Maximize Your Application’s Uptime, and Minimize Disruptions.
Limited In-House Resources
Need for Continuous Monitoring and Rapid Issue Resolution
Difficulty Managing Legacy Systems and Upgrades
Ensuring Compliance and Security
Balancing Maintenance with Core Business Priorities
Let’s work together to improve the ongoing performance, reliability, and usability of your software applications.
Speak to an expertMaintenance & Support Services
Knowledge Base and Self-Learning
Providing users with GenAI tools to solve problems independently.
Automated Alerts and Monitoring
Alerting engineers and other systems to potential issues.
Chatbots and Automated Systems
Automatically resolving simple requests, generating responses based on existing materials, initial response to events, enriching and routing complex queries.
Ticketing System and Incident Management
Processing and resolving more complex and time-consuming requests.
Analytics and Reporting Tools
Evaluating support effectiveness and analyzing processes.
Expertise with Industry Standard Tools & More
We employ a robust toolkit to support application maintenance. However, we understand that every client is unique, and we’re flexible in adapting to any tool set necessary to meet your specific requirements.
Knowledge Base and Self-Learning
- Confluence
- MediaWiki
- Zendesk Guide
Ticketing System and Incident Management
- Jira Service Management
- Zendesk Suite
Analytics and Reporting Tools
- Jira Service Management
- Zendesk Suite
- Power BI
Automated Alerts and Monitoring
- Zabbix
- Prometheus
- Grafana
- Loki
Chatbots and Automated Systems
- Jira Service Management
- Zendesk Suite
- Plugins (Automation for Jira, ScriptRunner for Jira, JSU Automation Suite for Jira Workflows, Zendesk Answer Bot, Zapier)
- Custom solutions (CodeTeller, Jaime, Chaindesk)
Is Your App Holding You Back?
Limited Features & Security Holes
Legacy apps struggle with new needs. They clash with modern tech, and outdated security exposes you to attacks.
Higher Costs & Outages
Maintaining aging apps is expensive, with constant patches. Their fragility leads to more downtime, costing you money and productivity. Fixing issues takes longer due to complexity.
Strained IT & Unhappy Clients
Legacy apps require specialized knowledge, hindering support response times. Inability to adapt hurts client satisfaction.
How We Drive Success
Accelerated GenAI Excellence
We embrace a GenAI-first engineering culture. We leverage GenAI to streamline our software development lifecycle, delivering exceptional solutions faster and more efficiently.
Engagement Models
Flexible Delivery Centers
Expand your team while benefiting from shared business knowledge, aligned goals, and expectations.
Dedicated Delivery Centers
Gain a fully scaled team tailored to meet your specific solution requirements.
Turnkey Projects
Leverage our expertise across the entire development cycle to successfully deliver your projects.
Technical Expertise Engagements
Boost your team’s capacity, skills, and experience with our specialized expertise.
Accelerated GenAI Excellence
First Line Software has been a leader in the most advanced ways of software development for decades. Our engineers, who pioneered the significant milestones of Agile, Public Cloud, and DevSecOps, now lead GenAI-empowered software development. By adopting this cutting-edge technology into our processes, First Line Software’s teams develop exceptional software faster, while maintaining top-level quality. We constantly adopt the best GenAI tools available, as well as create our own GenAI tools to accelerate our client’s technology excellence and shorten their time-to-market. That means our clients see better results, sooner.
GenAI is a revolutionary productivity amplifier, and we can show you how it can work for your business. The GenAI marathon has already started- let us help you set the pace. We aim to find the perfect, custom fit for your company for the long haul.
Clients Love Us
Senior Project Manager
A US specialty digital design and web development agency
“I want to express my gratitude for all of your team’s hard work, support and extra help. We are very grateful for all that you have done for us.”
Senior Architect
A Fortune 100 Company
“The team we put together in the last half of this year is one of the most productive, skilled and enjoyable i’ve ever worked on. It’s great to see the product brought to life, and i’m proud to work with all you folks.”
Qi Li
Physician Executive, Product Development At Intersystems
“They are very good at understanding the requirements but more importantly they can think about the future requirements and future proof your project.”
Application Development Director
A global marketing company
“We’ve all learned a lot from you, and it is great working with you.”
VP Engineering
eLearning startup
“I would like to thank the First Line development team for their dedication and high level of quality in their work. Your team has been a major part of why we have been successful thus far.”
Product Owner
Strategic Software Consultancy
“The First Line team has an excellent process and we can learn from your team and improve.”
Jay Thomas
Chief Strategy Officer, Triptych, USA
“First Line Software has a large team, and because of the breadth of services, they can give you that flexibility to work on other projects. Adding another technology to your stack, for example, is one way they could support you.”
Lauren Tindall
Technology Project Manager, Sandy Alexander, New York
“I’ve worked with other developers, but I found that the First Line Team is very knowledgeable and helpful. I would totally recommend them to anyone who’s looking into their services.”