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Privacy Policy

PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS IMPORTANT INFORMATION THAT YOU SHOULD KNOW BEFORE USING THE WEBSITES OR SERVICES. BY USING THE WEBSITES OR SERVICES, YOU WILL BE DEEMED TO HAVE ACCEPTED THIS FIRST LINE SOFTWARE PRIVACY POLICY.

Last Updated: June 10th, 2026.

First Line Software, Inc. (“First Line Software,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy describes how First Line Software collects, uses, discloses, and protects personal data in connection with your use of First Line Software’s websites, including https://www.firstlinesoftware.com/ and https://www.clinovera.com/ (the “Websites”), and any contact or engagement with First Line Software, including through the Websites, by email, phone, at in-person events, trade shows, conferences, or other business contexts (collectively, the “Services”). Your use of the Websites and Services, including any dispute concerning privacy, is subject to this Privacy Policy and the applicable terms of use governing the Websites or Services. Residents of certain U.S. states may have additional privacy rights under applicable state laws, including the right to access, delete, or opt out of certain data practices; First Line Software will comply with such rights, if and as applicable. By using the Websites or Services, you accept the practices set forth in this Privacy Policy and the applicable terms of use. This Privacy Policy also applies to personal information collected offline, including at conferences, trade shows, industry events, sales calls, and other business development activities.

Scope of This Privacy Policy

This Privacy Policy applies to all Websites and Services operated by First Line Software, including the Websites located at https://www.firstlinesoftware.com/ and https://www.clinovera.com/, as well as any related subdomains, hosted applications, platforms, or online services that link to or reference this Privacy Policy. References in this Privacy Policy to the “Websites” and “Services” include all such First Line Software-operated sites, platforms, and business interactions through which personal data may be collected or processed. This Privacy Policy applies to personal data that First Line Software collects directly through the Websites or in connection with the Services. In certain cases, customers may use the Services to process personal data relating to their own users, clients, or patients. In those circumstances, the applicable customer acts as the data controller and First Line Software processes such personal data solely as a processor or service provider in accordance with the customer’s instructions and applicable contractual agreements governing the Services. In some cases, such processing may also be subject to specific data protection agreements between First Line Software and the customer, such as a Business Associate Agreement (BAA) or a Data Processing Agreement (DPA), which further define the parties’ respective rights and obligations with respect to such personal data.

First Line Software may modify this Privacy Policy at any time by posting such changes on this page. Please check the “Last Updated” date above to determine if this Privacy Policy has been modified since you last reviewed it. Your continued use of any portion of the Websites or Services following the posting of an updated Privacy Policy will constitute your acceptance of the changes.

If you have questions or believe there are issues relating to compliance with this Privacy Policy, please contact us at: privacy@firstlinesoftware.com.

European Union, United Kingdom, and Switzerland Users

If you are located in the European Union, United Kingdom, or Switzerland, you may have certain additional rights under applicable data protection laws, including the GDPR, UK GDPR, and Swiss Federal Act on Data Protection. Additional information regarding international transfers and individual privacy rights is provided in the “Transfer of Information,” “Withdrawal of Consent and Data Subject Rights,” and “End-User Rights” sections of this Privacy Policy.

TABLE OF CONTENTS

  1. Updates and Changes to the Privacy Policy
  2. Personal Data You Disclose to First Line Software
  3. Information Automatically Collected
  4. Data Collected from Other Sources; Billing Records
  5. Role of First Line Software
    • Controller Processing
    • Processor / Service Provider Processing
  6. How First Line Software Uses Your Information
  7. How First Line Software Shares Your Data
    • Do Not Sell or Share My Personal Information
  8. Cookies
  9. Transfer of Information
  10. How Long First Line Software Stores Your Data
  11. How First Line Software Protects Your Information
  12. Minors
  13. Email and Contact by First Line Software
  14. Change of Control
  15. Withdrawal of Consent and Data Subject Rights
  16. Dispute Resolution
  17. End-User Rights
    • California Residents
    • Shine the Light Law
    • Residents of Certain U.S. States

A. UPDATES AND CHANGES TO THE PRIVACY POLICY

We want you to always be aware of what personal and other information we collect, how we use that information, and under what circumstances we may disclose it. All personal information that we collect will be handled in accordance with the Privacy Policy in effect at the time the information is collected. If this Privacy Policy changes in any material respect, we will provide notice of such changes by posting the updated policy on this page with a new “Last Updated” date and, where required by law, by sending notice to the email address associated with your account or by other appropriate means. Your continued use of the Websites or Services after such notice constitutes acceptance of the updated Privacy Policy.

From time to time, First Line Software may find it necessary to update or revise this Privacy Policy. Any changes to this Privacy Policy will be posted on this page. Please check this Privacy Policy regularly to ensure that you are aware of all terms governing your use of the Websites and Services. Your continued use of any portion of the Websites or Services following the posting of an updated Privacy Policy will constitute your acceptance of the changes.

B. PERSONAL DATA YOU DISCLOSE TO FIRST LINE SOFTWARE

First Line Software may collect personal information that you voluntarily provide when you submit forms or inquiries through the Websites, request information about our products or Services, register for a demo or trial, create or access an account, request customer support, participate in activities on the Websites, or contact us directly by email, phone, or other communication channels. The types of information we may collect include your name, business title, company name, email address, phone number, IP address, resume, the content of communications you send to us, information you provide when requesting support, and details necessary to establish or maintain a business relationship with us. We may also collect personal information when you interact with us in person, for example, when you provide a business card, complete a sign-up form, or express interest in our services at a conference, trade show, or other event. If we offer any secure client portals or authentication-based systems, we may also collect usernames, passwords, or similar credentials needed to administer your account.

You are responsible for ensuring that the personal information you provide to us is true, accurate, complete, and up to date, and for notifying us of any changes to such information.

C. INFORMATION AUTOMATICALLY COLLECTED

When you access the Websites or use the Services, First Line Software and its service providers may automatically collect certain technical and usage information that your browser or device transmits as part of standard Internet communications. This information may include your Internet Protocol (IP) address, browser type and version, device identifiers, operating system details, language settings, the date and time of your request, the specific pages you visit, and the websites that referred you to our Websites. This information is collected to: ensure the Websites functions properly; maintain the security and integrity of our systems; and help us understand how visitors interact with the Websites so that we may improve its performance and functionality.

In addition, First Line Software or authorized third parties may collect “environmental variables” or other technical and routing information that are automatically transmitted by your browser or device. These may include the URL of the page you requested, the URL of the websites that directed you to our Websites, your device’s hardware characteristics, screen resolution, operating system and browser configuration, and the actions you take on the Websites. This information assists us in delivering content correctly and optimizing the Websites for various devices and environments.

First Line Software and its service providers may also use cookies, web beacons, log files, and similar technologies to recognize returning visitors, enable certain features, and gather analytics about Websites usage. For operational, diagnostic, and security purposes, we may log additional information such as access times, authentication events, system activity, error reports, and other data related to interactions with our systems or client portals. This information is generally not associated with personally identifiable information unless required to protect the Websites, detect misuse, or comply with legal obligations.

First Line Software generally does not intentionally collect special categories of personal data (such as health information, biometric data, or information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or sexual orientation) directly through the Websites.

However, certain Services provided by First Line Software to its customers, including software platforms or solutions used in healthcare or regulated environments, may involve the processing of such information when it is provided by customers or their authorized users. In those circumstances, First Line Software processes such information solely on behalf of the applicable customer and in accordance with applicable contractual obligations and data protection laws.

When First Line Software participates in or hosts conferences, trade shows, webinars, or other events, certain data collection may be carried out by third-party event organizers, venue operators, platform providers, or co-sponsors who are not affiliated with First Line Software. Such third parties may collect your personal information independently, and their collection and use of that data is governed by their own privacy policies. First Line Software is not responsible for the privacy practices of such third parties and encourages you to review their policies before providing personal information in connection with any event.

D. DATA COLLECTED FROM OTHER SOURCES; BILLING RECORDS

First Line Software may receive personal information about you from other sources where permitted by law. This may include information obtained from public databases, business partners, marketing or referral partners, event registrations, or other third parties who assist us in providing or supporting the Services. The information we receive from these sources may include contact details, professional or company information, and details relevant to establishing or maintaining a business relationship with you. We use this information to update, expand, or verify the information we maintain, to support sales and marketing activities, and to better tailor our Services to your needs.

First Line Software’s trusted partners help First Line Software perform analytics and improve our content and website performance. The following is a non-exhaustive list of First Line Software’s current trusted partners: Google, Matomo, Cloudflare, WordPress, Vimeo, LinkedIn, and Hubspot.

Each of their privacy and cookie policies can be found on their respective websites.

First Line Software does not process payments through its Websites and does not collect or store full payment card numbers. Payments to First Line Software are made by check or wire transfer. First Line Software may maintain limited billing, invoicing, and payment records, including records associated with check or wire payments, as necessary for accounting, tax, audit, legal compliance, and other legitimate business purposes.

E. ROLE OF FIRST LINE SOFTWARE

Depending on the circumstances, First Line Software may act either as a “data controller” or a “data processor” (or “service provider” under certain applicable U.S. state privacy laws).

Controller Processing

First Line Software acts as a data controller when it collects personal data directly from individuals through the Websites or through direct business interactions, such as event registrations, communications, marketing activities, or other engagements with the Services.

Processor / Service Provider Processing

In connection with certain Services provided to customers, including hosted software platforms, enterprise software solutions, or technology services, First Line Software may process personal data on behalf of its customers. In such cases, the customer acts as the data controller and First Line Software processes personal data solely in accordance with the customer’s instructions and the applicable contractual agreements governing the Services. In some cases, customers may use the Services in regulated environments, including healthcare or other industries subject to sector-specific data protection requirements. In those circumstances, First Line Software processes personal data solely on behalf of the applicable customer and in accordance with applicable contractual and regulatory requirements.

F. HOW FIRST LINE SOFTWARE USES YOUR INFORMATION

First Line Software may disclose your personally identifiable information without your prior consent in the following limited circumstances: (a) to comply with applicable laws, regulations, legal processes, or governmental requests; (b) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the applicable terms of use; (c) to protect and defend the rights, property, or safety of First Line Software, our users, or others; or (d) as otherwise required or permitted by law. If we are required by law enforcement or judicial authorities to provide personally identifiable information, we will do so only upon receipt of appropriate legal documentation.

We will obtain users’ express opt-in consent before collecting and using their personal data where required by applicable law. Such consent will be obtained through clear affirmative action, after providing clear and comprehensive information about how the data will be used. We will also obtain express opt-in consent before sharing personal data with third parties for their direct marketing purposes.

We will use your personal data only for the purposes for which it was collected. We may use your personal data for a different purpose only if we reasonably believe that it is necessary for that purpose and that the new purpose is compatible with the original one. End-users may request an explanation regarding such compatibility by contacting us. If we need to use personal data for a purpose unrelated to the purpose for which it was collected, we will notify end-users and, where required, identify the legal basis that allows us to do so.

First Line Software may also use personal data for a variety of business purposes, as described below. First Line Software may process personal data for such purposes in reliance on its legitimate business interests, to perform a contract, to comply with legal obligations, or on the basis of consent where required.

As a non-exclusive list of examples, First Line Software may use your personal data to:

  • authenticate users in First Line Software’s platforms or client systems and manage access to secure environments;
  • carry out obligations arising from contracts or to take steps at your request before entering into a contract, including account registration and notifying users of changes to our policies or Services;
  • comply with legal obligations to which First Line Software is subject;
  • perform activities necessary to further our or a third party’s legitimate interests, except where your fundamental rights and freedoms override those interests;
  • send marketing communications regarding requested information, services, or promotions, unless you have opted out;
  • respond to legal requests and prevent harm (for example, responding to subpoenas or investigating potential security incidents);
  • administer, protect, and improve the Websites and Services through data analysis, testing, system maintenance, troubleshooting, reporting, and hosting; and
  • maintain and enhance the security of our networks, systems, and client environments, including monitoring for threats or unauthorized access.

G. HOW FIRST LINE SOFTWARE SHARES YOUR DATA

First Line Software only shares personal data as permitted by law and in accordance with this Privacy Policy. We share personal data with your consent, to comply with legal obligations, to protect your rights or the rights of others, or to fulfill legitimate business purposes. As a non-exhaustive list of examples, First Line Software may share and disclose your personal data in the following situations:

Compliance with Laws.

First Line Software may disclose your personal data where required to do so in order to comply with applicable law, governmental requests, or a judicial proceeding, court order, or legal process, including responding to lawful requests from public authorities for national security or law enforcement purposes. First Line Software will, where legally permitted, provide reasonable notice to affected individuals before disclosing their personal data in response to such requests, unless prohibited by law or court order.

Vital Interests and Legal Rights.

First Line Software may disclose personal data where we reasonably believe it is necessary to: (a) investigate, prevent, or take action regarding potential violations of First Line Software’s policies; (b) detect, prevent, or address fraud or security issues; (c) protect against harm to the rights, property, or safety of First Line Software, our users, or the public as required or permitted by law; (d) respond to or defend against legal claims; or (e) comply with applicable legal obligations. Any such disclosure will be limited to what is reasonably necessary and proportionate to the purpose.

Vendors, Consultants, and Other Third-Party Service Providers.

First Line Software may share personal data with third-party vendors, service providers, contractors, or agents (“Third-Party Processors”) who perform services on our behalf and require access to such information. These may include providers of hosting, data storage, cybersecurity services, customer support, email delivery, analytics, billing, and other technical or operational services. Third-Party Processors may be located in the U.S., EU, or other jurisdictions, and a list of such processors and their locations is available upon request. First Line Software requires Third-Party Processors to process personal data in accordance with applicable contractual obligations, appropriate confidentiality and security requirements, and applicable data protection laws.

Tracking Technology.

First Line Software may allow certain third parties to use cookies or tracking technologies on the Websites, enabling them to collect information about how you interact with the Websites over time. This information may be used to analyze performance, measure the effectiveness of content, and support improvements to the Websites and Services. First Line Software does not sell, rent, trade, or otherwise share personal data with third parties for their independent marketing purposes except as described in this Privacy Policy.

Business Transfers.

First Line Software does not sell personal data as a standalone asset. However, personal data may be disclosed or transferred as part of ordinary business records in connection with a potential or actual merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction. In such cases, First Line Software will take reasonable steps designed to ensure that personal data remains subject to appropriate confidentiality protections and is handled in accordance with this Privacy Policy and applicable law.

Business Partners and Affiliates.

First Line Software may share personal data with business partners, affiliates, or subsidiaries when necessary to offer products or services, coordinate service delivery, or support joint operations.

With Your Consent.

First Line Software may disclose personal data for any other purpose consistent with your consent.

Do Not Sell or Share My Personal Information

Residents of certain U.S. states, including California, Colorado, Connecticut, Virginia, Utah, and Texas, may have the right under applicable state law to opt out of the “sale” or “sharing” of their personal data or the use of their data for targeted advertising. To exercise this right, please visit our “Do Not Sell or Share My Personal Information” page at https://firstlinesoftware.com/privacy-rights-request/ or contact us at privacy@firstlinesoftware.com.

First Line Software does not sell personal data in exchange for monetary consideration. However, certain uses of cookies, analytics technologies, or similar tools on the Websites may be considered “sharing” of personal data under certain U.S. state privacy laws. Individuals may opt out of such sharing by adjusting browser cookie settings, using available cookie preference tools on the Websites, or contacting First Line Software at privacy@firstlinesoftware.com.

If you are outside those states or accessing the Websites through a VPN but still wish to submit such a request, you may do so, and First Line Software will review and process your request in accordance with applicable law.

For more information about your rights under applicable data privacy laws, please review the relevant sections of this Privacy Policy or contact us at privacy@firstlinesoftware.com.

H. COOKIES

First Line Software uses cookies and similar technologies to help operate, protect, and improve the Websites. Additional information about the types of cookies used on the Websites and how they function is available in our Cookie Policy at https://firstlinesoftware.com/cookie-policy/. Cookies are small data files placed on your device or browser when you visit the Websites. These technologies allow the Websites to recognize your browser or device, store preferences, enable certain functionality, and collect information about your interactions with the Websites.

First Line Software may use cookies to understand how visitors navigate the Websites, to track aggregate usage patterns, to diagnose or fix technical issues, to enhance Website performance, and to personalize your experience where appropriate. Cookies also help us maintain the security and integrity of the Websites by assisting in fraud detection, authentication, and access control.

Certain third-party service providers working on our behalf may also use cookies, pixels, scripts, or other tracking technologies to provide analytics, performance measurement, or hosting services. These third parties may collect information about your interaction with the Websites over time, which helps us analyze usage, measure traffic, and understand how the Websites are accessed and used. First Line Software does not permit third parties to use such technologies for their own independent marketing or advertising purposes, unless expressly disclosed in this Privacy Policy.

Your browser or device may allow you to disable or manage cookies. If you choose to block or delete certain cookies, some features of the Websites may not function properly, and your experience may be limited. For more information about cookies used on the Websites, including categories of cookies and how to manage your preferences, please refer to our Cookie Policy at https://firstlinesoftware.com/cookie-policy/. Your browser or device settings may also allow you to manage or disable cookies. Where required by applicable law, First Line Software will obtain consent before placing non-essential cookies or similar tracking technologies on a user’s device.

I. TRANSFER OF INFORMATION

First Line Software is based in the United States, and the personal data we collect may be transferred to, stored, or processed in the United States or in other countries where First Line Software, our affiliated entities, or our trusted service providers operate. These jurisdictions may have data-protection laws that differ from those in your home country. A list of representative affiliates or service providers involved in processing may be made available upon request.

First Line Software may transfer personal data to its affiliated entities or to third-party service providers for business operations, including hosting, data storage, cybersecurity services, customer support, analytics, and other technical or administrative functions. These third parties may be located within or outside the United States, the European Union, the United Kingdom, or other jurisdictions. Whenever we transfer personal data internationally, First Line Software takes steps to ensure that an adequate level of protection is maintained in accordance with this Privacy Policy and applicable law.

If you are located in the European Union, the United Kingdom (and Gibraltar), or Switzerland, First Line Software will ensure that one or more of the following safeguards is implemented when transferring personal data out of those regions:

  • the destination country has been deemed by the European Commission or the UK authorities to provide an adequate level of data protection;
  • we enter into Standard Contractual Clauses or other appropriate data-transfer agreements approved by the relevant authorities; or
  • where applicable, we rely on other lawful transfer mechanisms recognized under applicable data protection laws.

First Line Software may use cloud hosting or infrastructure services provided by trusted vendors. Security and compliance obligations related to cloud environments may follow a shared-responsibility model between First Line Software and the hosting provider.

If you would like additional information about the specific mechanisms used by First Line Software when transferring your personal data internationally, please contact us at: privacy@firstlinesoftware.com.

J. HOW LONG FIRST LINE SOFTWARE STORES YOUR DATA

First Line Software retains personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing the Services, maintaining business and contractual relationships, complying with legal obligations, resolving disputes, and enforcing applicable agreements. The specific retention period may vary depending on the nature of the information, the context in which it is processed, and the applicable legal requirements.

Where personal data is no longer required for the purposes for which it was collected, First Line Software will take reasonable steps to delete, anonymize, or otherwise de-identify the data, unless retention is required or permitted by law. This may include retaining certain records for audit, compliance, tax, accounting, or security purposes, or as needed to investigate potential incidents or enforce our rights.

If First Line Software processes personal data on behalf of a customer as a service provider or processor, retention periods may be governed by the applicable services agreement, and First Line Software will delete or return such data in accordance with the customer’s instructions, subject to any legal obligations that require additional retention.

If you would like more information about specific retention periods relating to your personal data, you may contact us at: privacy@firstlinesoftware.com.

We may anonymize personal data for research or statistical purposes in accordance with applicable data protection standards. Once data is properly anonymized such that it can no longer be attributed to an identifiable individual, it is no longer considered personal data and may be retained and used indefinitely for research, analytics, or statistical purposes.

K. HOW FIRST LINE SOFTWARE PROTECTS YOUR INFORMATION

First Line Software implements technical, administrative, and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the Internet or method of electronic storage is completely secure, First Line Software strives to use commercially reasonable measures to safeguard personal data and to maintain the confidentiality, integrity, and availability of our systems and the information we process.

Security measures may include access controls, user authentication protocols, encryption where appropriate, network and infrastructure monitoring, intrusion detection and prevention capabilities, secure configuration practices, vulnerability management, logging and auditing, data minimization, and regular review of policies and procedures. First Line Software also evaluates its service providers and partners to help ensure that they maintain appropriate safeguards for the personal data they process on our behalf.

Because some communications and transactions on the Internet cannot be fully secured, First Line Software cannot guarantee absolute security of information transmitted to or from the Websites, and such transmissions are made at your own risk. In the event of a security incident involving personal data, First Line Software will take steps consistent with applicable law to investigate the incident, mitigate potential harm, and notify affected individuals or authorities when required.

If you have questions about our security practices, you may contact us at privacy@firstlinesoftware.com.

L. MINORS

First Line Software strictly prohibits and does not knowingly collect personal data from or market to children under 18 years of age (or the applicable age of digital consent in your jurisdiction, if different). By using the Websites, you represent that you are at least 18 years old or that you are the parent or legal guardian of a minor and consent to such minor’s use of the Websites. If First Line Software learns that personal data has been collected from a user under the age of 18, we will deactivate any associated account and take reasonable measures to promptly delete such data from our records. If you become aware that First Line Software may have collected personal data from a child under 18, please contact us at privacy@firstlinesoftware.com.

The Children’s Online Privacy Protection Act (“COPPA”) was enacted by the U.S. Congress to provide parents with certain rights regarding their children’s personal data. For additional information and resources on COPPA, please visit the Federal Trade Commission’s Websites. The Websites and Services are not directed to children under 13 years of age, and therefore COPPA does not apply. However, we recognize that children under 13 may potentially access the Websites. Any collection of personal data from users under 13 is addressed in the preceding paragraph. Parents and legal guardians may request to review, delete, or stop the collection of personal data relating to their child by contacting us at privacy@firstlinesoftware.com.

M. EMAIL AND CONTACT BY FIRST LINE SOFTWARE

First Line Software may contact you by email or other communication channels in connection with your use of the Websites or Services. These communications may include administrative notices, service-related messages, security alerts, responses to inquiries, and other information necessary to provide or support the Services. Because these communications are required for the proper functioning of the Websites or Services, you may not opt out of receiving them.

First Line Software may also send marketing or promotional communications, including information about services, offerings, events, or updates that may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those communications or by contacting us at privacy@firstlinesoftware.com. Opting out of marketing communications will not affect your ability to access or receive the Services, nor will it affect the lawfulness of any communications sent before your opt-out request was processed.

If you contact First Line Software directly, whether by email, phone, through the Websites, in person at an event, or through any other channel, we may retain your communication and the information contained in it so that we can respond to your request, improve our Services, or maintain appropriate business records. Communications with First Line Software may be monitored or recorded for training, quality assurance, security, or other lawful purposes.

N. CHANGE OF CONTROL

If First Line Software engages in a business transition, such as a merger, acquisition, corporate restructuring, consolidation, asset sale, financing, or transfer of all or a portion of our business, your personal data may be shared with or transferred to the acquiring or successor organization as part of that transaction. Such transfers may occur as part of due diligence, negotiations, or the completion of the transaction.

Any successor organization will assume the rights and obligations described in this Privacy Policy or will be bound by a comparable policy that provides substantially similar protections for your personal data. First Line Software will use reasonable efforts to ensure that any such successor entity treats your personal data in accordance with applicable law and with the commitments set forth in this Privacy Policy.

O. WITHDRAWAL OF CONSENT AND DATA SUBJECT RIGHTS

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal data under applicable data-protection laws, including the EU General Data Protection Regulation (GDPR), the UK GDPR, the Swiss Federal Act on Data Protection, and various U.S. state privacy laws such as the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights may include the right to access, correct, update, delete, or restrict the processing of your personal data, the right to object to certain processing activities, and the right to data portability. You may also have the right to withdraw consent where First Line Software relies on your consent to process your personal data.

If you wish to exercise any of these rights, you may do so by contacting us at privacy@firstlinesoftware.com. We will respond to your request in accordance with applicable law. Before fulfilling a request, First Line Software may need to verify your identity to ensure that the request is being made by the individual to whom the data pertains or by an authorized representative. Verification procedures may vary by jurisdiction, the sensitivity of the data involved, and the nature of your request.

Withdrawing consent will not affect the lawfulness of processing that occurred prior to the withdrawal. Certain processing activities may continue even after you withdraw consent if such processing is permitted or required under applicable law or if another lawful basis applies.

Please note that First Line Software may not be able to fully comply with a request in certain circumstances—for example, where retention is necessary to comply with legal obligations, protect our legal rights, resolve disputes, detect fraud, or maintain appropriate business records. If we deny your request, you may appeal our decision by contacting us at privacy@firstlinesoftware.com with “Privacy Request Appeal” in the subject line.

P. DISPUTE RESOLUTION

If you have a question, concern, or complaint regarding First Line Software’s handling of personal data, you may contact us at privacy@firstlinesoftware.com. First Line Software will review and respond to privacy-related inquiries and complaints in accordance with applicable law. If you are located in a jurisdiction that provides a right to lodge a complaint with a data protection authority or other regulator, you may have the right to contact the applicable authority in accordance with local law.

Q. END-USER RIGHTS

The rights described in this section apply in addition to the general data subject rights described in Section O and may apply to individuals located in specific jurisdictions or subject to specific legal requirements. End-users may have certain rights regarding their personal data under applicable privacy laws, including U.S. state laws, the GDPR, the UK GDPR, and Swiss privacy law. These rights may vary depending on where an individual is located and the type of data being processed.

Subject to applicable law, these rights may include:

  • Right to access the personal data we hold about you.
  • Right to correct inaccurate or incomplete information.
  • Right to delete personal data in certain circumstances.
  • Right to restrict or object to certain types of processing.
  • Right to withdraw consent at any time where processing is based on consent.
  • Right to data portability, allowing you to request your data in a structured, machine-readable format.
  • Right to opt out of certain processing, such as targeted advertising or profiling where applicable.
  • Right not to be subject to automated decision-making that has legal or similarly significant effects.

End-users may submit a request to exercise any of these rights by contacting us at privacy@firstlinesoftware.com. Before processing a request, First Line Software may take reasonable steps to verify your identity or the authority of someone acting on your behalf.

First Line Software will respond to privacy-rights requests within the timeframe required by applicable law and will not discriminate against individuals for exercising their privacy rights. If we are unable to fulfill a request, we will notify you and explain the reason unless prohibited by law.

Individuals in the EU, UK, or Switzerland may also have additional rights under applicable data protection laws.

California Residents

If you are a California resident and the processing of personal information about you is subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), you have certain rights with respect to that information, including:

  • Right to Data Portability. You have the right to request that we provide personal information we hold about you in a portable and, to the extent technically feasible, readily usable format.
  • Right to opt out of the “selling” or “sharing” of certain personal information. You have a right to opt out from future “sales” or “sharing” of personal information, each as defined in the CCPA. The CCPA requires us to describe the categories of personal information we sell to or share with third parties and how to opt out of future sales or sharing. The CCPA defines personal information to include internet or other electronic network activity information, which includes identifiers such as IP addresses, cookie IDs, and mobile IDs. The law also defines a “sale” or “share” broadly to include simply making data available to third parties in some cases. We do not knowingly sell or share the personal data of minors under 16 years of age.
  • Right to know or request categories of personal information. You have a right to request that we provide you details about the personal information we have collected about you. You also have a right to request additional data about our collection, use, disclosure, or sale of personal information, such as a list of the categories of personal information collected about you, and other related information for example the source of the information, categories of information shared or sold to third parties, and the purpose for sharing.
  • Right to request correction. You have a right to request correction of inaccurate personal information.
  • Right to request deletion. You have a right to request that we delete personal information under certain circumstances, subject to certain exceptions. For example, some information, such as purchase history and invoices, must be retained for tax and other business purposes.
  • Right to limit use and disclosure of sensitive personal information. You have a right to limit our use and disclosure of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. Note that we do not use or disclose sensitive personal information for any such additional purposes.
  • Right to designate an authorized agent. You may designate an authorized agent to make a request on your behalf. We may require the authorized agent to provide proof of authorization and may also require you to verify your identity directly with us.
  • Right against discrimination. You have a right to not be discriminated against for exercising your rights under the CCPA.
  • Right to notice. You have a right to receive notice of our practices at or before collection of personal data. Additional information regarding the categories of personal data we collect, the sources from which we collect it, and the categories of third parties with whom we share it is described elsewhere in this Privacy Policy.

To exercise any of these rights, please email us at privacy@firstlinesoftware.com.

Shine the Light Law

Under California’s “Shine the Light” law, California customers who provided personal information to us may request information about whether we have disclosed personal information to any third parties for their direct marketing purposes. You may request further information about our compliance with this law by emailing privacy@firstlinesoftware.com. Please note we are required to respond to one request per customer per year, and we only respond to requests sent to this email address.

California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code section 22581 to remove, or request and obtain removal of, content or information they have publicly posted. Please send a detailed description of the specific content or information you wish to have removed to privacy@firstlinesoftware.com. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online, and that the law may not permit or require removal in certain circumstances.

Residents of Certain U.S. States

This section applies to residents of certain U.S. states that have enacted privacy laws, including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, to the extent the applicable state law applies to our processing of personal data.

Subject to applicable law, residents of these states may have the right to:

  • Confirm whether we process personal data about you and access that data.
  • Request correction of inaccuracies in your personal data.
  • Request deletion of your personal data.
  • Obtain a copy of your personal data in a portable and readily usable format.
  • Opt out of the processing of personal data for purposes of targeted advertising.
  • Opt out of the sale of personal data.
  • Opt out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Requests to exercise these rights may be submitted by contacting us at privacy@firstlinesoftware.com. We may take reasonable steps to verify your identity before responding. We will respond to verified consumer requests within forty-five (45) days of receipt. Where reasonably necessary, we may extend this response period once by an additional forty-five (45) days and will notify you of the reason for the extension.

If we decline to take action on your request, you may have the right to appeal our decision by contacting us at privacy@firstlinesoftware.com with “Privacy Request Appeal” in the subject line. We will review and respond to appeals in accordance with applicable law.

We will not discriminate against residents for exercising any rights described in this section.

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