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Each year IAOP (International Association of Outsourcing Professionals) recognizes companies for their leadership in several categories, and First Line Software has been selected for inclusion by the organization each of the past seven years.

Companies of all sizes, from around the world and across a range of diverse industries, are considered for inclusion on the IAOP list. They are judged in five main categories: size and growth, customer references, awards and certifications, programs for innovation, and corporate social responsibility (CSR).

The lists are based on applications received and judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP members with extensive experience in selecting outsourcing service providers for their organizations.

“We’re pleased to be recognized once again by the IAOP for Customer References and Programs for Innovation,” says President and CEO, Nick Puntikov. “The First Line team is continuously driven to partner with our customers on achieving their business initiatives.”

The 2018 Global Outsourcing 100 and its sub-lists are essential references for companies seeking new and expanded relationships with the best companies in the industry. Judging is based on a rigorous scoring methodology that includes an independent review by a panel of IAOP® customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

IAOP is an association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification and excellence to improve business service models and outcomes.

As a premier provider of custom software development, technology enablement services and consulting in big data engineering, Industrial Internet and IoT, digital media and marketing, and enterprise content management, First Line Software uses its expertise to produce exceptional outcomes for our customers.

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David Tedford

Vice President

David Tedford has over 20 years of sales experience within the IT/software industry. He excels at being immersed in a customer's environment, understanding his customers requirements, crafting solutions to meet those requirements, and ultimately providing solutions to his customers.

Vladimir Litoshenko

Senior Vice President

As the head of business development for First Line Software, Vladimir heads up business development in Western Europe and Russia.

Vladimir began his career in IT in 2002, when, as a student of Faculty of Automation of Computer Science of the First Electrotechnical University (ETU “LETI”), he began his work at The Morfizpribor Central Research Institute (CRI). Vladimir joined the StarSoft team (predecessor of First Line Software) in 2004 as a Junior Software Developer. As he gained experience with more and more projects, he was promoted to leadership roles.

Richard Leslie

UK Business Development

Richard has over 15 years of sales and account management expertise in the IT and Tech sector. He has worked on many outsourcing engagements with global companies.

David Fien


David is a business development professional with more than 20 years’ experience as a specialist in the acquisition of partnerships and IT/software services for associations, not-for profits and corporations in Australia, New Zealand and USA. He has specific expertise in the healthcare, legal and hospitality industries.