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During the Episerver Ascend 2019 conference in Miami we saw our customers and met many other Episerver clients.

This year’s theme for Ascend Miami was: Inspire. Learn. Connect. Which translated into an agenda packed with opportunities for attendees to learn how to get the most out of their Episerver or Ektron solution, hear all about the latest industry trends, and start building connections with the dynamic community of Episerver users and partners.

The event was kicked off by Chad Wolf, Episerver’s Chief Customer and Sales Officer, who noted the success Episerver has seen in 2019, most notably a customer centric strategy - "always on, always available, 24x7x365 support with personalized service and no 3rd party support." Implementing this strategy has resulted in improved customer satisfaction, growth of the customer base, and an additional 200 attendees at this year’s Ascend in Miami. There was a lot of excitement throughout the conference as Episerver staff and attendees celebrated Episerver's 25th year anniversary.

The two-day event was packed with presentations by the Episerver staff, partners and customers who demonstrated the latest CMS and eCommerce features on customer websites such as Mazda, Marand, HD Supply, and MOAA (Military Officers Administration Association), to name a few. Episerver's most recent products include enhancements to features that leverage AI and machine learning technology. There was a great deal of discussion around the personalization capabilities as many customers are excited about taking advantage of this feature.

Attendees had the pleasure of listening to an inspiring story of courage from three-time World Cup Gold Medalist, Amy Purdy, who was also the 2014 Paralympic Bronze medalist, and 2018 Silver Paralympic medalist. Even though Amy lost her legs due to illness, she excelled as an Adaptive Snowboarder in the US and was also a runner-up on Dancing with the Stars. Amy’s message to the attendees was this, "if you were an author and writing a book about your life, how would you want your story to end? The choice is yours.”

At the end of Day 2, First Line Software held a cocktail reception for over 40 of their customers. David Tedford, Vice President at First Line Software stated, "this would not be possible if it were not for the people in this room that put their trust in First Line Software, and for that I am truly grateful." 

After 2 days of education, the closing reception was held at LIV, the Fontainebleau Hotel’s nightclub, where attendees mingled and danced to lively entertainment. We look forward to an even bigger presence at Ascend 2020. Until then, we welcome the opportunity to help you with your Episerver implementation in the near future.

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David Tedford

Vice President

David Tedford has over 20 years of sales experience within the IT/software industry. He excels at being immersed in a customer's environment, understanding his customers requirements, crafting solutions to meet those requirements, and ultimately providing solutions to his customers.

Vladimir Litoshenko

Senior Vice President

As the head of business development for First Line Software, Vladimir heads up business development in Western Europe and Russia.

Vladimir began his career in IT in 2002, when, as a student of Faculty of Automation of Computer Science of the First Electrotechnical University (ETU “LETI”), he began his work at The Morfizpribor Central Research Institute (CRI). Vladimir joined the StarSoft team (predecessor of First Line Software) in 2004 as a Junior Software Developer. As he gained experience with more and more projects, he was promoted to leadership roles.

Richard Leslie

UK Business Development

Richard has over 15 years of sales and account management expertise in the IT and Tech sector. He has worked on many outsourcing engagements with global companies.

David Fien


David is a business development professional with more than 20 years’ experience as a specialist in the acquisition of partnerships and IT/software services for associations, not-for profits and corporations in Australia, New Zealand and USA. He has specific expertise in the healthcare, legal and hospitality industries.