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The IAOP announced the annual The Best of the Global Outsourcing 100 today, February 18th, and First Line Software is honored to “make the list.”

The 2020 Global Outsourcing 100 recognizes the world’s best outsourcing service providers and advisors. This list is based on applications received, and judging is based on a rigorous scoring methodology that includes an independent review by an independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisors for their organizations.

“It is an honor to, once again, be recognized by IAOP,” said Nick Puntikov, President and CEO of First Line Software. ”The fact that we’ve been included as one of the “Best of” 9 years running is a validation of the fact that our teams consistently produce the highest quality of work for clients across the extensive range of industries and markets we serve.”
“Companies that outsource, not only in the traditional sense but also through the wide array of the ever-changing collaborative business models, are scrutinizing their providers very closely, which is why choosing the right partners is more important than ever,” said Debi Hamill, IAOP CEO. “The GO100 is the definitive guide to help companies research and compare service providers with whom they are considering relationships."

In addition to its 2019 Global Outsourcing 100 recognition, First Line Software was awarded a number of rankings and awards throughout 2019 that include:

Yes, we’re proud of the recognition, but our top focus is helping our customers achieve their business initiatives whether it be improving patient care, delivering amazing digital experiences, or extracting analytics that inspire a digital transformation. 

With customers like innovative startups, Yapili and Cloud to Clinic, and as partners to industry-leading companies such as Episerver, Intersystems, and viastore systems, First Line Software is an outsourcing expert companies around the world rely on to deliver the best solutions. In fact, our solutions are used every day by millions of people in more than 25 countries around the world. 

If you have a tough business challenge or key initiative that requires an expert technology partner, contact us, to find out how First Line Software can help. You’ll find that our teams are eager to deliver technology solutions that produce results.

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David Tedford

Vice President

David Tedford has over 20 years of sales experience within the IT/software industry. He excels at being immersed in a customer's environment, understanding his customers requirements, crafting solutions to meet those requirements, and ultimately providing solutions to his customers.

Vladimir Litoshenko

Senior Vice President

As the head of business development for First Line Software, Vladimir heads up business development in Western Europe and Russia.

Vladimir began his career in IT in 2002, when, as a student of Faculty of Automation of Computer Science of the First Electrotechnical University (ETU “LETI”), he began his work at The Morfizpribor Central Research Institute (CRI). Vladimir joined the StarSoft team (predecessor of First Line Software) in 2004 as a Junior Software Developer. As he gained experience with more and more projects, he was promoted to leadership roles.

Richard Leslie

UK Business Development

Richard has over 15 years of sales and account management expertise in the IT and Tech sector. He has worked on many outsourcing engagements with global companies.

David Fien


David is a business development professional with more than 20 years’ experience as a specialist in the acquisition of partnerships and IT/software services for associations, not-for profits and corporations in Australia, New Zealand and USA. He has specific expertise in the healthcare, legal and hospitality industries.