Clinovera
First Line Software is a premier provider of software engineering, software enablement, and digital transformation services. Headquartered in Cambridge, Massachusetts, the global staff of 450 technical experts serve clients across North America, Europe, Asia, and Australia.
Our client approached First Line Software aiming to optimize their child benefits application process via e-government using the Odoo platform. The e-government system automates and simplifies the procedure for citizens, making it more convenient and transparent.
Challenge
Before incorporating Odoo, the application process was routinely time-consuming. Applicants had to visit government offices, fill out numerous paper forms, and wait for a lengthy application processing period. This led to delays in receiving assistance and negatively impacted satisfaction among citizens.
Solution
We suggested using the Odoo platform to develop a unified e-government portal where citizens can register, fill out a child benefit application, and track its progress. The system automatically saves applicants’ data, streamlining reapplications.
Application Process:
User Registration: Applicants register on the e-government website, providing their personal information and ID (JMBG) for future interactions. This allows for targeted communication and service offerings.
Form Completion: Users complete a simple form with the necessary information to request the benefit.
User Dashboard: A user dashboard is created alongside the Odoo account, providing an overview of personal information, application count, and application details (status, assignee, time, contact information).
Application Notification: The assigned agent receives an email about the new application.
Application Processing: The agent reviews the application and can add comments for the applicant via email. They can also change the application status, triggering automated notifications.
Government Processing: The government officials responsible for processing the request take over the application.
Application Completion Notification: Upon completion, the applicant receives a notification via email with instructions on how to obtain the benefit.
Benefits
- Citizen Convenience: Applicants can apply anytime, anywhere, using their computers or mobile devices.
- Efficiency: Automated application processing reduces wait times and expedites assistance to needy families.
- Transparency: Applicants can track the status of their application at every stage.
- Cost Reduction: Eliminates manual form filling and application processing.
Additional Features
Odoo allows for automated notifications to relevant individuals or organizations based on application status changes, ensuring seamless collaboration and timely decision-making.
Odoo’s implementation significantly improved the child benefit application process, making it more convenient, efficient, and transparent—this enhanced citizen satisfaction and optimized government operations.